Triage and routing
Every ticket sorted the moment it lands.
IRIS BOT reads each request, understands what it is about, answers the routine ones, and sends the rest to the right team with the context attached.
Platform · IRIS BOT
Resolve tickets before they pile up.
IRIS BOT reads every ticket, finds the answer in your knowledge articles, drafts the reply, and routes the hard ones to the right person. Your team works the queue, not the tools.
$2per user per month, all-inclusive. Volume discounts available.
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The platform
One queue. Far less busywork.
Everything a support desk repeats all day, handled first by IRIS BOT, with people stepping in where judgment is needed.
Knowledge articles
Answers come from your own articles.
Extensible knowledge articles are available from day one and are leveraged on every ticket. Add your own as you go, and IRIS BOT uses them straight away.
Drafted replies
A good reply, written for you to approve.
Replies are drafted from the matching articles and the ticket history. An agent reviews, edits if needed, and sends.
Reporting
See what your desk is really doing.
Volume, response times and recurring questions, summarized in plain language, so you can fix the cause and not just the symptom.
Data in, answers out
Every log. Every source. One clear picture.
IRIS BOT collects data and event logs from the places your work already happens, connects the dots between them, and turns it into reports your team can act on.
Collects from many sources
Event logs, alerts, email, chat and tickets are gathered in one place, so nothing important sits in a silo.
Auto-generated reports
Clean, structured reports are produced from that data, with no formatting, manual writing or copy-pasting.
Integrations
Works with the tools you already use.
IRIS BOT works with ServiceNow, Freshservice, Microsoft Teams, Slack and other ticketing systems. Your team keeps working where it already does.
Your ticketing system stays
Connect ServiceNow, Freshservice or another ticketing system. No rip-and-replace.
Updates where people work
Teams and Slack keep agents and requesters in the loop without opening another tool.
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Knowledge, leveraged
Your knowledge base does the heavy lifting.
IRIS BOT is built around knowledge articles. They are available the moment you start, you can extend them whenever you like, and every answer it gives is grounded in them.
- Available from day oneStart with articles ready to use, so the first tickets get answered early.
- Extensible by your teamAdd and refine articles for your products, policies and processes as you learn.
- Leveraged on every ticketEach reply is drawn from the best matching articles instead of guesswork.
- Gaps show upQuestions no article answers are surfaced, so you know what to write next.
How it works
From new ticket to resolved in three moves.
Understand
IRIS BOT reads the ticket, works out what it is about and how urgent it looks, and tags it.
Answer or route
It finds the right knowledge articles and drafts a reply, or routes the ticket to the person who should own it.
Approve and learn
An agent approves or edits. Gaps in your articles are flagged so the next ticket is easier.
Pricing
One price. Everything included.
No tiers to decode and no feature gates. Pay per user each month, and add AI credits for the AI work you use.
$2per user / month
Every IRIS BOT capability is part of the one price.
- Ticket triage and smart routing
- Drafted replies for agent approval
- Extensible knowledge articles
- Reporting and insights
$20
Monthly list price before volume discounts. AI credits are additional.Volume-based discounts available.
The more users you bring, the lower the per-user price. Tell us your team size and we will quote it.
Ask for a volume quoteAI credits are additional.
The per-user price covers the platform. AI credits are purchased separately, so you only pay for the AI you use.
Ask for current credit ratesQuestions, answered.
What does $2 per user per month include?
All of IRIS BOT: triage and routing, drafted replies, knowledge articles and reporting. There are no feature tiers. AI credits are the one additional cost.
How do volume discounts work?
Volume-based discounts are available as your user count grows. Contact us with your team size and we will give you a quote.
What are AI credits?
AI credits pay for the AI work IRIS BOT does for you. They are additional to the per-user price. Ask us for current rates and we will help you estimate what your volume needs.
What are knowledge articles, and can we extend them?
Knowledge articles are the written answers IRIS BOT draws on when it replies to a ticket. They are available from day one, you can extend them with your own, and they are used on every ticket.
Can we try it first?
Book a demo and we will walk you through IRIS BOT on a ticket flow like yours.
Clear the queue.
See IRIS BOT work on a ticket flow like yours. We reply within one business day.